Delivery Policy

At Troviox, we are committed to providing a seamless and reliable delivery experience across our wide selection of over 400 product categories. Please review the details below to understand how we manage the shipment of your orders.

Shipping Methods & Timeframes

We offer multiple delivery options to meet your needs:

• Standard Shipping: 3–5 business days
• Express Shipping: 1–3 business days

Note: Delivery estimates may vary based on destination, carrier capacity, and external factors such as weather or holiday surges.

Order Processing

• All orders are processed within 1–3 business days.
• Orders placed after business hours, on weekends, or during holidays will be processed the next business day.
• During peak seasons or promotional events, additional processing time may apply.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Package size and weight
• Delivery location
• Selected shipping method

We strive to offer fair and competitive rates without compromising service quality.

Tracking & Notifications

Once your order ships, you will receive a confirmation email with tracking details. You can track your shipment at any time via:

• The courier’s website
• Your Troviox account order history
• Email updates provided during transit

International Shipping

Troviox currently ships to select international destinations. Please be aware:

• Customs duties, taxes, or import fees may apply and are the responsibility of the recipient.
• Delivery timeframes may be extended due to customs processing.
• We advise checking with your local customs authority for applicable regulations before ordering.

Delivery Address Accuracy

To avoid delays or delivery issues:

• Please provide a complete and accurate shipping address at checkout.
• Troviox is not responsible for undelivered packages due to incorrect or incomplete address information provided by the customer.

Delivery Exceptions

Delivery times may be affected by factors outside our control, including but not limited to:

• Severe weather conditions
• Carrier delays
• Natural disasters
• Public holidays

We appreciate your patience during such occurrences and will do our best to keep you informed.

Delivery Issues & Returns

If you experience any of the following:

• Your order has not arrived within the expected timeframe
• Your order arrives damaged or incomplete
• You need to return a product

Please consult our Returns & Refunds Policy or contact our customer service team immediately. We are here to assist and ensure your satisfaction is protected.

Note:

This Delivery Policy is subject to change without notice. For the latest version or for specific inquiries, please refer to troviox.com or contact our support team.