Fast Delivery
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
What is the shipping cost?
What is the shipping cost?
Shipping is always 100% free within the continental United States (48 states). No hidden fees or extra charges on standard deliveries.
Do you ship outside the continental U.S.?
Do you ship outside the continental U.S.?
Yes. We can ship to Hawaii, Alaska, and Puerto Rico for an additional fee. International customers may use a U.S.-based freight forwarder. We will ship your order to the freight forwarder free of charge.
How is my order shipped?
How is my order shipped?
Large furniture and select decor items ship with Free Delivery & In-Room Assembly by trained professionals. Smaller items (like lamps or accessories) ship via UPS or FedEx to your front door.
How long will delivery take?
How long will delivery take?
In-stock items usually ship within 1–4 business days. Most orders arrive within 1–4 weeks, depending on item type and destination. You’ll receive order updates via email and phone.
Are there any delivery restrictions?
Are there any delivery restrictions?
Deliveries to islands, remote, or restricted-access areas may incur extra fees. Please contact us in advance if you’re unsure.
Product Quality & Availability
Are your products new?
Are your products new?
Yes, all products are brand new, unused, and authentic. We work directly with authorized manufacturers and suppliers.
Why are your prices lower than competitors?
Why are your prices lower than competitors?
We've been in online furniture retail since 1999 and operate multiple U.S. distribution centers. Our high order volume and direct partnerships allow us to pass on significant savings.
Order & Payment
When will I be charged for my order?
When will I be charged for my order?
We place a temporary authorization on your card at checkout. Your card is only charged once your order is confirmed for shipment.
Do you charge sales tax?
Do you charge sales tax?
Yes, in accordance with local laws. Sales tax is collected for orders shipped to: AL, AZ, CA, CT, IA, IL, IN, KY, LA, MD, MA, MS, MN, NJ, NV, NC, OH, OK, PA, NY, TN, UT, WA, and WI. You may still be required to report and pay tax directly to your state if it’s not collected at checkout.
Do you ship to APO/FPO addresses?
Do you ship to APO/FPO addresses?
Unfortunately, we are unable to ship to APO/FPO addresses at this time.
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order ships, you'll receive tracking details via email. Larger items shipped via freight carriers may also include a phone call to schedule delivery.
Returns, Cancellations & Damages
What if my order arrives damaged?
What if my order arrives damaged?
If your item arrives damaged, please notify us within 24 hours and save all original packaging. Note visible damage on the delivery receipt. Contact our team atsupport@troviox.comwith photos. We will quickly resolve the issue by arranging for replacements, repairs, or parts at no extra charge. In certain cases, we may require the return of the damaged item before sending a replacement.
Return Policy
Return Policy
Returns must be initiated within 5 days of delivery. Items must be new, unused, and in original packaging. Returns are subject to a 15% restocking fee and round-trip shipping costs. Customized items, mattresses, linens, and assembled products cannot be returned. A Return Merchandise Authorization (RMA) is required before sending any item back.
Cancellation Policy
Cancellation Policy
Orders can be canceled within 24 hours at no charge. After 24 hours, cancellations are treated as returns and may incur fees. Items already in transit or assigned to a delivery trip cannot be canceled without paying shipping costs and restocking fees.
Support & Contact Information
Still have questions?
Still have questions?
Our knowledgeable support team is ready to assist you with product inquiries, order updates, and delivery guidance.
📧 Email:support@troviox.com
📞 Phone: (208) 827-7725
🕘 Hours: Monday–Friday, 9 AM to 6 PM (PST)