Refund & Return Policy

At Troviox, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a clear, fair, and reliable return and refund policy to ensure a seamless experience.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be in its original condition — unused, unworn, with tags, and in its original packaging.
• Proof of purchase (e.g., order confirmation or receipt) is required.

How to Start a Return

To initiate a return, contact our support team at info@troviox.com. If your return is approved, we will provide:

• A return shipping label.
• Detailed instructions for safely sending back your item.

Important: Items sent without prior return authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at info@troviox.com with photos and details. We will promptly resolve the issue through a replacement, refund, or alternative solution.

Non-Returnable Items

Certain items are excluded from our return policy:

• Perishable goods (e.g., food, flowers, plants).
• Custom or personalized products.
• Personal care items (e.g., cosmetics, skincare).
• Hazardous materials, flammable liquids, or gases.
• Gift cards and final sale items.

If you're unsure about your item’s return eligibility, feel free to contact us before making a purchase.

Exchanges

If you wish to exchange an item, the quickest method is to return your item and place a new order once the return is accepted. This ensures fast processing and availability.

Refund Processing

Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved:

• A refund will be issued to your original payment method.
• Please allow a few business days for your bank or credit card provider to process the refund.

Questions or Support

Our dedicated customer support team is here to help. For any return or refund inquiries, reach out at info@troviox.com.